/* Profile Screen */
.profile-header {
    background: var(--nli-gray-100);
    padding: 24px;
    text-align: center;
    border-bottom: 1px solid var(--nli-gray-200);
}

.profile-avatar {
    width: 80px;
    height: 80px;
    border-radius: 50%;
    background: var(--nli-primary);
    color: var(--nli-gray-100);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 32px;
    font-weight: 600;
    margin: 0 auto 16px;
}

.profile-name {
    font-size: 24px;
    font-weight: 600;
    margin-bottom: 4px;
    color: var(--nli-gray-900);
}

.profile-email {
    font-size: 16px;
    color: var(--nli-gray-700);
    margin-bottom: 8px;
}

.profile-account-id {
    font-size: 14px;
    font-weight: 600;
    color: var(--nli-primary);
}

.profile-section {
    background: var(--nli-gray-100);
    margin-top: 16px;
    border-top: 1px solid var(--nli-gray-200);
    border-bottom: 1px solid var(--nli-gray-200);
}

.profile-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    cursor: pointer;
    transition: background 0.2s;
}

.profile-item:active {
    background: var(--nli-gray-100);
}

.profile-item:focus {
    outline: 2px solid var(--nli-primary);
    outline-offset: 2px;
}

.profile-item + .profile-item {
    border-top: 1px solid var(--nli-gray-200);
}

.profile-item-left {
    display: flex;
    align-items: center;
    gap: 16px;
}

.profile-item-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--nli-gray-100);
    border-radius: 50%;
}

.profile-item-icon svg {
    width: 20px;
    height: 20px;
    color: var(--nli-gray-800);
}

.profile-item-text {
    display: flex;
    flex-direction: column;
}

.profile-item-title {
    font-size: 16px;
    font-weight: 500;
    color: var(--nli-gray-900);
}

.profile-item-subtitle {
    font-size: 14px;
    color: var(--nli-gray-800);
}

.profile-item-arrow {
    color: var(--nli-gray-400);
}

/* Knowledge Base Section */
.knowledge-base-section {
    background: var(--nli-gray-100);
    margin-top: 16px;
    border-top: 1px solid var(--nli-gray-200);
    border-bottom: 1px solid var(--nli-gray-200);
    padding: 20px;
}

.knowledge-base-section .section-title {
    font-size: 20px;
    font-weight: 600;
    color: var(--nli-gray-900);
    margin-bottom: 20px;
}

.kb-category {
    margin-bottom: 24px;
}

.kb-category:last-child {
    margin-bottom: 0;
}

.kb-category-title {
    font-size: 16px;
    font-weight: 600;
    color: var(--nli-gray-800);
    margin-bottom: 12px;
    padding: 8px 0;
    border-bottom: 1px solid var(--nli-gray-200);
}

.kb-article-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.kb-article {
    display: flex;
    align-items: center;
    padding: 16px;
    border: 1px solid var(--nli-gray-200);
    border-radius: 12px;
    cursor: pointer;
    transition: all 0.2s;
    background: var(--nli-gray-100);
}

.kb-article:hover {
    border-color: var(--nli-primary);
    box-shadow: 0 2px 8px rgba(0,0,0,0.08);
    transform: translateY(-1px);
}

.kb-article:active {
    transform: translateY(0);
    box-shadow: 0 1px 4px rgba(0,0,0,0.1);
}

.kb-article:focus {
    outline: 2px solid var(--nli-primary);
    outline-offset: 2px;
}

.kb-article-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--nli-gray-100);
    border-radius: 50%;
    margin-right: 16px;
    flex-shrink: 0;
}

.kb-article-icon svg {
    width: 20px;
    height: 20px;
    color: var(--nli-primary);
}

.kb-article-content {
    flex: 1;
    min-width: 0;
}

.kb-article-title {
    font-size: 16px;
    font-weight: 500;
    color: var(--nli-gray-900);
    margin-bottom: 4px;
    line-height: 1.4;
}

.kb-article-description {
    font-size: 14px;
    color: var(--nli-gray-700);
    line-height: 1.4;
}

.kb-article-arrow {
    color: var(--nli-gray-400);
    margin-left: 12px;
    flex-shrink: 0;
}

/* All Support Tickets Section */
.all-tickets-section {
    background: var(--nli-gray-100);
    margin-top: 16px;
    border-top: 1px solid var(--nli-gray-200);
    border-bottom: 1px solid var(--nli-gray-200);
    padding: 20px;
}

.all-tickets-section .section-title {
    font-size: 20px;
    font-weight: 600;
    color: var(--nli-gray-900);
}

.section-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
}

.btn-text {
    background: none;
    border: none;
    color: var(--nli-primary);
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    padding: 8px 12px;
    border-radius: 6px;
    transition: background 0.2s;
    font-family: inherit;
}

.btn-text:hover {
    background: var(--nli-gray-100);
}

.btn-text:focus {
    outline: 2px solid var(--nli-primary);
    outline-offset: 2px;
}

.all-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-bottom: 20px;
}

.all-ticket-item {
    padding: 16px;
    border: 1px solid var(--nli-gray-200);
    border-radius: 12px;
    cursor: pointer;
    transition: all 0.2s;
    background: var(--nli-gray-100);
}

.all-ticket-item:hover {
    border-color: var(--nli-primary);
    box-shadow: 0 2px 8px rgba(0,0,0,0.08);
}

.all-ticket-item:focus {
    outline: 2px solid var(--nli-primary);
    outline-offset: 2px;
}

.all-ticket-header {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 8px;
    flex-wrap: wrap;
}

.all-ticket-number {
    font-size: 14px;
    font-weight: 600;
    color: var(--nli-primary);
}

.all-ticket-location {
    font-size: 12px;
    font-weight: 500;
    padding: 2px 6px;
    background: var(--nli-gray-100);
    color: var(--nli-gray-700);
    border-radius: 4px;
}

.all-ticket-status {
    font-size: 12px;
    font-weight: 500;
    padding: 4px 8px;
    border-radius: 12px;
    margin-left: auto;
}

.all-ticket-status.status-open {
    background: var(--nli-warning);
    color: var(--nli-gray-100);
}

.all-ticket-status.status-resolved {
    background: var(--nli-success);
    color: var(--nli-gray-100);
}

.all-ticket-subject {
    font-size: 16px;
    font-weight: 500;
    color: var(--nli-gray-900);
    margin-bottom: 4px;
    line-height: 1.4;
}

.all-ticket-meta {
    font-size: 13px;
    color: var(--nli-gray-700);
}

.all-tickets-actions {
    display: flex;
    justify-content: center;
    padding-top: 16px;
    border-top: 1px solid var(--nli-gray-200);
}

.btn {
    border: none;
    border-radius: 8px;
    font-size: 16px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
    font-family: inherit;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 12px 24px;
}

.btn-primary {
    background: var(--nli-primary);
    color: var(--nli-gray-100);
}

.btn-primary:hover {
    background: var(--nli-primary-dark, #1a5cff);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(45, 102, 255, 0.3);
}

.btn-primary:active {
    transform: translateY(0);
    box-shadow: 0 2px 8px rgba(45, 102, 255, 0.2);
}

.btn-primary:focus {
    outline: 2px solid var(--nli-primary);
    outline-offset: 2px;
}